You Asked, We Answered
Which countries do you ship to?
We ship anywhere but, we only provide free shipping to anywhere in the United States. All import fees will be paid by the buyer.
What are LitLou products made of?
All LitLou products are made from 3d printed resin. Usually, specifically, Siraya Tech Fast Grey Resin. At this time we are not looking into mold casting.
In 2022 we are adding PLA plastic to our lineup for terrain and large pieces.
Do you accept returns?
Yes, as long as all items arrive back to LitLou fully intact we will accept a return and refund the money upon receipt of the return. Within 30 days of purchase.
If a product arrives broken from the mail please provide photos of the damage, and we will send again. No need to return damaged products.
What ages are LitLou products apropriate for?
LitLou recommends ages 13+ for our products. It is required for purchasers and account holders on LitLou.com to be age 13 or older. If any account holder on LitLou.com or on our discord server are found to be under the age of 13 they will be removed from those services.
What if my item suddenly cracks?
There are some circumstances that may cause a resin item to crack open up to 2 weeks after it has been printed. LitLou takes all precautions to avoid this but if your resin product does crack suddenly please take a picture and send to Chelsea@litlou.com. A replacement will be sent. Do not send the cracked item back to LitLou.
If there is any liquid that accompanies the crack please do not touch the liquid. Wear gloves and place the item by a sunlit window for 24 hours or under a uv light for 30 minutes before throwing away. All liquid should be hard before disposed.